Key2Prepaid FAQs

Frequently Asked Questions

To log on to the Key2Prepaid Administrator Portal, visit https://idp.paycardsolutions.com/main/key2prepaid/Home.

Log on to KeyNavigatorSM to view your Key2Prepaid reports. Select Card Services from the top navigation and click on the Key2Prepaid link.

Multiple reports are available for Key2Prepaid programs, including:

  • New Account
  • Cards Never Activated
  • Card Funding
  • Returned Cards

There are a variety of reports available through KeyNavigator for your program on a daily, weekly, and monthly basis.

If you forget your Key2Prepaid username or password, please contact KeyBank Commercial Card Support at 1-800-539-9039, Option 3 or via email at Prepaid_Call_Support@KeyBank.com. Dial 711 for TTY/TRS.

Cardholders can leverage the following resources:

  • Visit Key2Prepaid.com 24/7 to view balances, recent transactions, and transaction history at no charge. Cardholders can also enroll in email or text alerts and view answers to frequently asked questions.
  • Call our interactive voice response unit at 866-295-2955 to check balances and recent transactions, reset a PIN, and get transaction history details.
  • Contact Customer Service 24/7/365 toll free at 866-295-2955; bilingual agents are available.
  • Dial 711 for TTY/TRS.

No, there is no program setup fee. The only fee is related to the number of cards produced monthly. If you want to add a logo to the card design, there may be a one-time fee assessed.

This card is issued by KeyBank N.A. in Cleveland, Ohio, pursuant to license by Mastercard International, and all funds accessed by the card are held by KeyBank. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Subject to the terms and conditions of the Cardholder Agreement. The balance on the card is FDIC-insured up to the maximum allowable limit. Use anywhere Debit Mastercard is accepted.

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