Key2Payroll® FAQs

Frequently Asked Questions

To log on to the Key2Payroll Administrator Portal, visit https://idp.paycardsolutions.com/main/key2payroll/Home.

Log on to KeyNavigator® to view your Key2Payroll reports. Select Card Services from the top navigation and click on the Key2Payroll link.

Multiple reports are available for Key2Payroll programs, including:

  • New Account
  • Cards Never Activated
  • Card Funding
  • Returned Cards


There are a variety of reports available through KeyNavigator for your program on a daily, weekly, and monthly basis.

If you forget your Key2Payroll username or password, please contact KeyBank Commercial Card Support at 1-800-539-9039 (Dial 711 for TTY/TRS), Option 3 or via email at Prepaid_Call_Support@KeyBank.com.

Cardholders can leverage the following resources:

  • Visit Key2Payroll.com 24/7 to view balances, recent transactions, and their transaction history at no charge. Cardholders can also enroll in email or text alerts and view answers to frequently asked questions.
  • Call our interactive voice response unit at 866-295-2955 (Dial 711 for TTY/TRS) to check their balances, recent transactions, reset their PIN, and get transaction history details.
  • Contact Customer Service 24/7/365 toll-free at 866-295-2955 (Dial 711 for TTY/TRS); bilingual agents are available.

No, there is no program setup fee. The only fee is related to the number of cards produced monthly. If you want to add a logo to the card design, there may be a one-time fee assessed.